We can't help but feel that Gartner may be underestimating the impact of microblogging. It remarks that services like Twitter enable "new kinds of fast, witty, easy-to assimilate exchanges." Microblogging is rated as having a "moderate" impact on business, however Gartner does not analyze the over-arching trend of Real-time web that microblogging exemplifies. They do make a good point that "channel pollution" is a current issue with these services, however this is where the ecosystem of search and filtering products - around Twitter especially - are proving their worth. See also our post earlier today about the new distributed forms of microblogging that may rise to take Twitter's place over time.
Visit Gartner Inc. web page for details of the report. Also, you may find a greater details of the report here. Also, here is 2nd link for the article.
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